If you are in management this is book is a must read for improving inter-office communication, implementing new ideas, promoting team work, and re-framing the dreaded “change” for your fellow employees into something that is both productive and enjoyable. Organizational change is difficult if you are fighting against ingrained human behavior. This book will give you the tools to make change happen!

“What your employees NEED and can’t tell you” follows Melina Palmer’s must read book “What your customers NEED and can’t tell you”. The same as in her prior book Melina Palmer lays out concepts of business through the lens of Behavioral Economics. This is a field she has dedicated over a decade of time researching, consulting, and teaching in. Her writing style pours her years of knowledge into an easy to understand and digest style of writing. Mixed together with her unique sense of humor, anecdotes, and examples of application; this book is a compelling read that pulls you from one chapter to the next.

I am a National Sales Manager for a Medical Equipment company and taking new ideas and concepts, and implementing them is always difficult. Melina puts what she calls “Micro Shift Moments” all through the book. These help you to start implementing small changes that can yield big results right away.

I thoroughly enjoyed this book and it has given me a fresh perspective on why some of my team projects have failed in the past and why some succeeded. With the tools I have learned in this book, I am looking forward to working to implementing needed changes within my company.