Today there is a very special interview taking place on the show, in that the person being interviewed is…me! And, no, it isn’t me asking myself questions. I guess that is kind of like every solo episode I’ve done or much weirder where I would speak about myself in the third person.
The interviewer today is Michael Bartlett. He is the Director of Experience Innovation at JMARK and also trains people to pass the Certified Customer Experience Exam (CCXP). We got connected because he is hooked on books. As an avid book junkie, he reviews many of them on his YouTube channel, called the “CCXP Exam Simulator.”
As he was prepping to do a review of my new book, What Your Customer Wants and Can’t Tell You, for his YouTube channel, he asked if I had considered having someone turn the tables a bit to interview me here on The Brainy Business. I said why not! As I’ve always found it much easier to answer questions about myself and an experience, than to just talk about it. I hope you enjoy the conversation as much as I did!
